OVER THE VALENTINE'S Day holiday in 2007, a planeload of JetBlue passengers spent 11 hours aboard the jet, stranded on the tarmac in New York City, instead of on the beach at Cancun, Mexico.
The incident received wide publicity and blemished JetBlue's sterling reputation. Unfortunately, it was far from an isolated event. Hundreds of airplanes are stranded on airport tarmacs for more than three hours every year. Through October of this year, 582 planes spent that long on tarmacs around the country.
That is a small percentage of the total flights, but there is no excuse for stranding tens of thousands of passengers in a cramped space with inadequate food, water and lavatory facilities.
That is why the Department of Transportation has developed new regulations that will go into effect in the spring.
Tuesday, December 29, 2009
New DOT regulations are a win for air passengers
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