ACI World has named Cancun’s International Airport the top performing airport in the Latin America-Caribbean region. The selection process is a reflection of the region’s strong customer service culture, airport management commitment to service, delivery and the high quality of modern passenger facilities at the airport.
In addition, ACI also recognized Cancun with the ‘Best Improvement Award’, which recognized airports that have made the most progress in improving service quality. The 2009 passenger ratings show that despite the economic crisis, overall satisfaction at airports increased by almost three percent worldwide compared to 2008.
Cancun has been recognized as a leading airport that recognizes that the most important aspect of providing great service in an airport is the provision of a spotlessly clean terminal and a relaxed, open, friendly ambience. They also recognize that it is vital to address the basics first. Ten factors identified as essential for high customer service ratings are, by order of importance: the ambience of the airport, cleanliness of the terminal, comfort of the waiting areas, availability of washrooms, cleanliness of washrooms, courtesy and helpfulness of the airport staff, business lounges, ease of making connections, passport / ID inspection experience and good shopping facilities.
No comments:
Post a Comment